Effective Management of Service Calls
Sybiz VSM’s functionality is built around an extensively integrated service call management and accounting system. You can log service calls (from automated reminders or direct customer contact), allocate and schedule jobs to technicians, print job cards, assign materials and invoice jobs. In the process, all relevant account histories are updated.
Real-time Information
The optional Sybiz VSM Mobile module brings service management software to the mobile workforce. Organisations operating Sybiz Vision Service Manager can send job information to PDA-equipped technicians and track the progress of jobs through information entered into PDAs in the field. Data is transferred in real-time over the internet through a PDA device.
Seamless Integration
Sybiz VSM is one of a range of industry specific applications integrated with the Sybiz Vision accounting package. This integration gives you many advantages, particularly with processing, as you need only enter information once. For example, a serial tracked item can be sold in the distribution system then automatically picked up by the service management system for warranty tracking and installation supervision.
Flexible Reporting
Service management software is only as good as its reporting. Sybiz VSM provides a multitude of reports which enable you to assess the performance of your business and staff and the status of your jobs. Extra reports can be created using popular report writing tools or one of our Authorised Business Partners can design reports for you.
Adaptability and Ease of Use
Like all Sybiz vertical solutions, Sybiz VSM is designed with your business in mind. Its ability to adapt to your business processes makes it an ideal choice. Your staff will be up and running with the software in no time, making it both a time and money saving solution for your service tracking needs.
Sybiz Vision Purchase Order Module
With the optional Sybiz Vision Purchase Order module, multiple purchase orders can be raised for any job or combination of jobs on one order. Deliveries can be placed against jobs before invoicing and then updated later with invoice details, allowing for real time processing.
HOW DOES SYBIZ VSM WORK?
(diagram as per current brochure)
Log the request for serviceLog the Request for Service
When the customer calls, the service request is immediately logged in Sybiz VSM.
Allocate and Handle the Request
The job is then allocated to a designated person to perform the task and follow through on the request.
Allocate Labour and Parts to the Request
As part of servicing the request, stock and time are recorded in Sybiz VSM to monitor the full outgoings on a job.
Close and Invoice the Request
When it comes to invoicing the job, Sybiz VSM has automatically recorded all internal and external costs on the invoice.
These processes are further divided into subprocesses which handle specific functions within each process, for example, periodic or scheduled maintenance of service items.
Print the Job Card
Once a task has been allocated, a job card may be printed and taken to the on-site call by the technician.
Schedule Maintenance
The operator is prompted that a scheduled maintenance is due on a particular piece of equipment.
Allocate and handle the request
Allocate labour and parts to the request
Print the job card
Close and invoice the request
Schedule maintenance